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Client Service Coordinator

Full Time

Remote

Philippines, Colombia, Mexico, USA

Pacific Standard Time (PST Time Zone)

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JOB DESCRIPTION

Satellite Teams is seeking a high-energy, detail-oriented, full-time Client Services Coordinator to provide superior coordination of the virtual front desk duties utilizing excellent customer service, strong computer skills, and professionalism. Under direction, this role performs a variety of administrative tasks to support the organization

RESPONSIBILITIES

  • Be the point of contact for our clients by answering all incoming calls and direct to the appropriate party 
  • Respond to general emails requesting basic information such as balance inquiries, payment information, or reporting violations occurring in the communities 
  • Assist with data entry, electronic filing of documents, and other clerical tasks 
  • Updating client information, maintaining records, and word processing 
  • Assist with website maintenance by updating information as needed 
  • Organize, confirm, and schedule appointments as needed 
  • Log all requests into CRM tool when received by phone or email and manage requests submitted through the Client portals. 
  • Respond to Client requests within 2 hours during normal business hours (8am-5pm) or the beginning of the next business day for requests received during non-business hours. 

QUALIFICATIONS

  • Bachelor’s degree in a related field. 
  • 1-3 years of administrative support experience a plus 
  • Excellent computer skills, including Microsoft Office Suite 
  • Ability to clearly communicate both verbally and in writing 
  • Excellent customer service skills, polite and courteous 
  • Punctual, patient, and dependable 
  • Ability to prioritize and multi-task 

ABOUT THE COMPANY

Satellite Teams is a global professional employer organization with offices in the USA, the Philippines, Costa Rica, Mexico, and Poland. We provide full-time remote teams to leading companies in the U.S. across a wide range of industries including advertising and entertainment, health and beauty, financial services, real estate and property development. We take pride in having the best talent and providing exceptional employee experiences.

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JOB DESCRIPTION

We are looking for a Lien Negotiator whose primary function will be to negotiate post-settlement liens, including health insurance liens, hospital liens, private medical provider liens, and state and federal medical provider liens. They will also be responsible for finalizing the case and providing clients with the best recovery possible and exhibit a high level of efficiency and proficiency.

RESPONSIBILITIES

  • Regularly keeping clients informed
  • Providing status updates to providers
  • Drafting reduction letters
  • Obtaining final medical balances at settlement
  • Assemble, organize, and itemize client medical bills
  • Communicate with Medi-cal and Medicare

QUALIFICATIONS

  • Proficiency with Microsoft Word and Excel
  • Attention to detail
  • Maintain professional demeanor on the phone and in all business communications
  • Ability to meet deadlines and quotas
  • Ability to multitask
  • Work both independently and as a member
  • Bachelor’s Degree from a 4 year university
  • To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.

ABOUT SATELLITE TEAMS

Satellite Teams is a global professional employer organization. We provide full-time remote teams to leading companies in the U.S., across a wide range of industries including advertising and entertainment, health and beauty, financial services, real estate, property development, and legal. We take pride in having the best talent and providing exceptional employee experiences.

Visit our career page at https://www.satelliteteams.com/careers

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CONTACT US

11400 W Olympic Blvd
Ste 620
Los Angeles, CA 90064

info@satelliteteams.com

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